Making a complaint
Ethical obligations of ROWPs.
ASTTBC Registered Onsite Wastewater Practitioners (ROWPs) are required to comply with rigorous professional standards of practice and ethics. ASTTBC provides a disciplinary mechanism to address violations of the ASTTBC Code of Ethics and Practice Guidelines, and to protect ASTTBC’s titles and designations.
The purpose of ASTTBC Practice and Compliance initiatives, as generally stated in the ASTT Act is, “To maintain, improve and increase the knowledge, ability and competence of technologists and technicians; to regulate standards of training and practice of and for its members, and to protect the interests of the public.”
The ASTT Act and Regulations requires that members adhere to ASTTBC Code of Ethics and Practice Guidelines. The ASTTBC Council has charged the Practice Review Board of ASTTBC with the responsibility for enforcement of the Code of Ethics for member’s professional practice and conduct, as well as with protecting ASTTBC’s titles and designations.
If you are considering submission of a formal complaint, please note the following:
- ASTTBC’s primary mandate is to protect the public interest. Therefore, ASTTBC will pursue investigations when complaints are received with credible evidence of Code of Ethics violations. If the Practice Review Board determines that the investigation demonstrates a violation of the Code of Ethics and Practice Guidelines, appropriate censure conditions will be applied against the member. However, complainants should be aware of limitations to the disciplinary process, as outlined here.
- ASTTBC has no authority or mandate to force members to satisfy financial claims. If the intent of your complaint is to obtain financial compensation, that goal should be pursued through the civil court system.
- ASTTBC can pursue investigations and disciplinary action only against currently registered members. We do not have a mandate to pursue complaints against non-members, former members, or members of other accrediting bodies.
- In order to ensure due diligence is exercised, an investigation may take six months or longer, depending on the unique circumstances surrounding the complaint.
- The complainant will be advised regarding the outcome of the complaint. However, details of the investigation and the report to the Practice Review Board shall not be provided.
To submit a complaint.
Anyone that considers the service provided by a ROWP as unprofessional or of questionable quality is requested to submit a complaint to ASTTBC. Complainants may contact ASTTBC for guidance. The primary contact for coordination of complaints and concerns is:
Elvira O’Kane, BComm
Sr Coordinator, Practice & Compliance
Formal complaints must be submitted in writing. Please ensure that your complaint letter includes the following:
- Clear identification of the ASTTBC member. Where possible, please include the ROWP’s registration number.
- Clear identification of any other parties involved, with their contact information.
- Fully identify the applicable locations (e.g. site of construction, maintenance or inspection).
- Provide a detailed written description of the relevant events and specific allegations. Include relevant dates and times.
- Attach copies of any relevant and supporting documents. Examples include sewerage Filing and Certification documents, maintenance or inspection reports (if applicable), and agreements with the ROWP. Photographs showing the site and the ROWP’s work are helpful.
Our process requires that ASTTBC submit to our member a copy of the complaint, along with all attached documentation, in order to allow him or her the opportunity to respond to the allegations. In your complaint letter, please ensure you provide us with your permission to use your letter of complaint and supporting documentation for this purpose.
Formal complaints must be submitted by e-mail, fax or Canada Post. Complaint submissions should be addressed to:
Charles Joyner, AScT, BEd, MA, PhD
For additional information regarding complaints, see the video: Complaints Process