Making a complaint

Ethical obligations of ROWPs.

ASTTBC Registered Onsite Wastewater Practitioners (ROWPs) are required to comply with rigorous professional standards of practice and ethics. ASTTBC provides a disciplinary mechanism to address violations of the ASTTBC Code of Ethics and Practice Guidelines, and to protect ASTTBC’s titles and designations.

The purpose of ASTTBC Practice and Compliance initiatives, as generally stated in the ASTT Act is, “To maintain, improve and increase the knowledge, ability and competence of technologists and technicians; to regulate standards of training and practice of and for its members, and to protect the interests of the public.”

The ASTT Act and Regulations requires that members adhere to ASTTBC Code of Ethics and Practice Guidelines. The ASTTBC Council has charged the Practice Review Board of ASTTBC with the responsibility for enforcement of the Code of Ethics for member’s professional practice and conduct, as well as with protecting ASTTBC’s titles and designations.

If you are considering submission of a formal complaint, please note the following:

  1. ASTTBC’s primary mandate is to protect the public interest. Therefore, ASTTBC will pursue investigations when complaints are received with credible evidence of Code of Ethics violations. If the Practice Review Board determines that the investigation demonstrates a violation of the Code of Ethics and Practice Guidelines, appropriate censure conditions will be applied against the member. However, complainants should be aware of limitations to the disciplinary process, as outlined here.
  2. ASTTBC has no authority or mandate to force members to satisfy financial claims. If the intent of your complaint is to obtain financial compensation, that goal should be pursued through the civil court system.
  3. ASTTBC can pursue investigations and disciplinary action only against currently registered members. We do not have a mandate to pursue complaints against non-members, former members, or members of other accrediting bodies.
  4. In order to ensure due diligence is exercised, an investigation may take six months or longer, depending on the unique circumstances surrounding the complaint.
  5. The complainant will be advised regarding the outcome of the complaint. However, details of the investigation and the report to the Practice Review Board shall not be provided.

To submit a complaint.

Complaints must be made in writing and addressed to the ASTTBC Registrar, Phillipa Stanaway.

Complaints may be submitted via email or regular mail.

  1. Emailed complaints must be sent to
    If you are sending your complaint via email, please ensure the file size is less than 5MB. You may split your complaint submission into multiple emails in order to accommodate the size requirement.
  2. If you would like to send your complaint via regular mail, our mailing address is:
    10767 – 148th Street
    Surrey, BC V3R 0S4

All complaint correspondence must be marked “Confidential”.

Please ensure that your complaint letter:

  • Clearly identifies the ASTTBC registrant(s) and all the parties involved together with their contact information; include registrant number(s) for the ASTTBC registrant(s) where possible.
  • Fully identifies the applicable location(s).
  • Provides a detailed written description of the actual complaint and allegations, including all relevant dates, times and events.
  • Is accompanied by copies of any relevant and supporting documents, and photographs if possible.

Important: ASTTBC’s complaints and disciplinary process is conducted following the principles of administrative law and procedural fairness. Therefore, the process requires that ASTTBC submit to the registrant a copy of the complaint, along with all attached documentation, in order to allow the registrant the opportunity to comment on the allegations.


Complaints and Compliance Information

For information on the complaints process and complaints & discipline findings please go to the Practice and Compliance section of the ASTTBC website at